Our webcam chat room for seniors allows you to see and hear the people you are chatting with.
Many of our chatters have built great friendships and even met up in person.
Critical reading is the cognitive ability to read what the customer is saying and discern what the customer is asking.
In chat, critical reading is especially important because chat requires customers to write quickly, without editing, and sometimes their writing is really sloppy and confusing. It would be easy for chat agents to let their dignity slip and respond in kind to angry, rude, or stressed customers. Empathy is more dignified than telling customers which bridge they can go jump off of.
It's no wonder travel companies seek opportunities to woo older travelers. Sound sleep is essential to good health and a sense of vitality.Hex Chat is an IRC client based on XChat, but unlike XChat it’s completely free for both Windows and Unix-like systems. For more info, please read the Shareware background.Hex Chat was originally called XChat-WDK which in turn was a successor of freakschat. ” Good customer service writers have a strategy (and management’s permission) to shut down this type of chat, so they can move on to real customers.While chat is certainly less formal than other types of writing, spelling mistakes and punctuation errors never improve communication.Some have turned their online friendships into in-person relationships. Adult and Senior chatters are becoming just as well versed.More and more seniors are not simply adapting to new technologies out of necessity but gravitating towards them for entertainment, socializing and yes--dating!If, for example, you chat for a surf and skate clothing retailer, and your company’s marketing message is “We keep the world ripping and rocking,” you need to be able to use that brand voice in your chats. Watch how Annabelle, an expert chat agent for Zappos, keeps probing to help the customer narrow and clarify her shoe question. Avoid using only the generic closing: “Is there anything else I can help you with today?It would be jarring to write, “It has been a pleasure assisting you in purchasing your shoes.” Better to write, “I know you’re going to like your dope kicks.” In many chats, customers and agents sometimes have to step away to get information. In the early part of the chat, almost everything Annabelle writes is a question. Customer: I wear a size 7 or 7.5Annabelle: What width are your feet? ” or the generic sign-off “Thanks for chatting with us.” While those are polite and necessary prewritten statements, you can go beyond what’s expected.” In this chat, agent Vanessa does a good job of signaling to the customer when she’s stepped away from the chat. Customer: I am looking for shoes that will allow me to walk comfortably. Annabelle: Okay, so you are looking for walking shoes? Good writers are prepared to say things like, “Let me check my knowledgebase to see whether there’s an update that would fix the problem you’re having.” One of my clients is a clothing retailer that targets the under-21 crowd.Customer: What’s the status of my return for replacement on order number 12345678? At about each day, after-school prank chatters jam the queue with silly stunts like giving a pornographic username and repeatedly asking the agent, “How do you like my name?